Provider directory

Digital marketing for hotels and hospitality businesses

Hotels and hospitality businesses use digital marketing to increase direct bookings, fill shoulder periods and promote dining, events and packages. That requires metasearch, search and social campaigns aimed at specific visitor markets, plus management of reviews and online travel agency listings. Measurement should focus on direct booking revenue and the cost of acquisition compared with commissions. Agencies without hospitality experience may miss booking engine tracking and channel conflicts.

In short: Hotels and hospitality businesses usually need direct booking campaigns across search, metasearch and social and booking engine conversion tracking from a digital marketing provider. Check the questions below before you choose, or describe your need and get one to five free introductions.

Not sure who to pick? Get free introductions

Free for businesses. A concierge will contact you to confirm your needs before any introductions. Not sure what you need yet? That is fine, describe the problem. You can write in English or Chinese (中文).

What hotels and hospitality businesses need from digital marketing

  • Direct booking campaigns across search, metasearch and social
  • Booking engine conversion tracking
  • Targeting by source market and season
  • Review and reputation management
  • Promotion of dining, events and packages

Questions to ask a provider

  1. How do you track bookings through our booking engine?
  2. How do you compare the cost of direct bookings with agency commissions?
  3. Which source markets have you targeted before?
  4. How do you coordinate with our revenue management team?

Pitfalls to avoid

  • Broken booking engine tracking that hides real results
  • Promoting rates that conflict with travel agency parity or revenue strategy
  • Ignoring reviews, which shape booking decisions

More on digital marketing

Our guide to finding a digital marketing provider in Singapore covers typical costs, rules and how matching works.

Digital marketing providers in Singapore

See all digital marketing providers

Digital marketing for other industries

Other services for hotels and hospitality businesses

Frequently asked questions

How do you track bookings through our booking engine?

Ask each provider this directly and compare the answers in writing. Broken booking engine tracking that hides real results

How do you compare the cost of direct bookings with agency commissions?

Ask each provider this directly and compare the answers in writing. Broken booking engine tracking that hides real results

Can FYAdvisers introduce digital marketing providers that work with hotels and hospitality businesses?

Yes. Describe your business and what you need, and a concierge confirms your requirements, then introduces one to five providers that fit. It is free for businesses.

Listings are compiled from public Google Business Profiles and each company's own website, and are not paid placements. Ratings are Google's. Is this your company? Claim or update your listing.