Provider directory

Digital marketing for e-commerce businesses

E-commerce marketing is performance driven: every channel should be measured against revenue, margin and customer lifetime value. An agency must understand product feeds, shopping campaigns, retargeting, email automation and marketplace dynamics, and work with accurate conversion tracking. Unlike brand-led marketing, small changes in cost per acquisition can decide profitability. Agencies that report on clicks and return on ad spend while ignoring margin, returns and repeat purchases can make an unprofitable business look healthy.

In short: E-commerce businesses usually need accurate conversion tracking and analytics across the store and ad platforms and shopping campaigns and product feed management from a digital marketing provider. Check the questions below before you choose, or describe your need and get one to five free introductions.

Not sure who to pick? Get free introductions

Free for businesses. A concierge will contact you to confirm your needs before any introductions. Not sure what you need yet? That is fine, describe the problem. You can write in English or Chinese (中文).

What e-commerce businesses need from digital marketing

  • Accurate conversion tracking and analytics across the store and ad platforms
  • Shopping campaigns and product feed management
  • Email and automation for abandoned carts, post-purchase and win-back
  • Creative testing for paid social
  • Reporting on margin, repeat purchase and customer lifetime value

Questions to ask a provider

  1. How do you factor product margin and returns into campaign decisions?
  2. Who owns the ad accounts, data and creative assets?
  3. How do you test creative and how often do you refresh it?
  4. What does your reporting show beyond return on ad spend?

Pitfalls to avoid

  • Ad accounts set up under the agency's ownership instead of yours
  • Optimising for revenue while ignoring margin, discounts and returns
  • Broken tracking that inflates or hides results

More on digital marketing

Our guide to finding a digital marketing provider in Singapore covers typical costs, rules and how matching works.

Digital marketing providers in Singapore

See all digital marketing providers

Digital marketing for other industries

Other services for e-commerce businesses

Frequently asked questions

How do you factor product margin and returns into campaign decisions?

Ask each provider this directly and compare the answers in writing. Ad accounts set up under the agency's ownership instead of yours

Who owns the ad accounts, data and creative assets?

Ask each provider this directly and compare the answers in writing. Ad accounts set up under the agency's ownership instead of yours

Can FYAdvisers introduce digital marketing providers that work with e-commerce businesses?

Yes. Describe your business and what you need, and a concierge confirms your requirements, then introduces one to five providers that fit. It is free for businesses.

Listings are compiled from public Google Business Profiles and each company's own website, and are not paid placements. Ratings are Google's. Is this your company? Claim or update your listing.