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Zoho Desk: customer support software for Singapore SMEs

Help desk that brings email, social, chat and phone enquiries into one ticketing workspace, with a help center, SLAs, automation and the Zia AI assistant on higher plans.

In short: Zoho Desk: From S$0 3 users, with a free plan, 15 days free trial. Best for cost-conscious SMEs, especially those already on other Zoho apps, that want a full help desk with a free starting tier.

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Pricing

PlanPriceBasis
FreeS$03 users
ExpressS$9.31per agent/month, billed annually (S$11.97 billed monthly)
StandardS$17per agent/month, billed annually (S$26 billed monthly)
ProfessionalS$28per agent/month, billed annually (S$46 billed monthly)
EnterpriseS$50per agent/month, billed annually (S$65 billed monthly)

As published on Zoho's website, checked October 2026. Free trial: 15 days.

Key features

For Singapore businesses

Things to check

Grants

The Productivity Solutions Grant no longer accepts new applications; the EDGE Grant replaced it. We do not label products as grant-eligible. .

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Alternatives to Zoho Desk

Zendesk

From US$19 per agent/month, billed annually (US$25 billed monthly)

Help desk platform that turns email, chat, messaging and phone enquiries into tickets, with AI agents, a knowledge base and reporting on the Suite plans.

Intercom

From $29 per seat/month

Customer service platform built around its Fin AI agent, a website and in-app Messenger, a shared inbox with ticketing, and a help center.

Freshdesk

From $19 per agent/month, billed annually

Ticketing help desk with a shared inbox, customer portal and knowledge base, plus the Freddy AI Agent for automated answers.

Tidio

From $0 per month, 50 billable conversations, 10 seats

Live chat and ticketing tool for websites with the Lyro AI agent and a visual Flows builder, priced by the number of conversations rather than per agent.

respond.io

From US$79 per month billed yearly (US$99 billed monthly), 5 users, charged by monthly active contacts

Conversation management platform that puts WhatsApp, Instagram, Facebook, TikTok, chat, email and calls into one inbox, with AI agents and workflow automation.

SleekFlow

From From S$209 per month, billed yearly (S$259 billed monthly)

Omnichannel messaging platform centred on the WhatsApp Business API, with a shared team inbox, AI agents, broadcast campaigns and a flow builder for automation.

Listings are compiled from public Google Business Profiles and each company's own website, and are not paid placements. Ratings are Google's. Is this your company? Claim or update your listing.