Provider directory
Intercom: customer support software for Singapore SMEs
Customer service platform built around its Fin AI agent, a website and in-app Messenger, a shared inbox with ticketing, and a help center.
In short: Intercom: From $29 per seat/month, 14 days free trial. Best for online and software businesses that want an AI agent to answer most chats first and hand the rest to a small human team.
Pricing
| Plan | Price | Basis |
|---|---|---|
| Essential | $29 | per seat/month |
| Advanced | $85 | per seat/month, includes 20 free Lite seats |
| Expert | $132 | per seat/month, includes 50 free Lite seats |
| Fin AI Agent | From $0.99 | per Fin outcome |
As published on Intercom's website, checked October 2026. Free trial: 14 days.
Key features
Things to check
- Fin AI usage is billed per outcome on top of seat fees
- Copilot is an add-on ($29 per agent/month billed annually, $35 billed monthly)
- Pricing page does not name a currency code
Grants
The Productivity Solutions Grant no longer accepts new applications; the EDGE Grant replaced it. We do not label products as grant-eligible. .
Alternatives to Intercom
Zendesk
Help desk platform that turns email, chat, messaging and phone enquiries into tickets, with AI agents, a knowledge base and reporting on the Suite plans.
Freshdesk
Ticketing help desk with a shared inbox, customer portal and knowledge base, plus the Freddy AI Agent for automated answers.
Tidio
Live chat and ticketing tool for websites with the Lyro AI agent and a visual Flows builder, priced by the number of conversations rather than per agent.
respond.io
Conversation management platform that puts WhatsApp, Instagram, Facebook, TikTok, chat, email and calls into one inbox, with AI agents and workflow automation.
Zoho Desk
Help desk that brings email, social, chat and phone enquiries into one ticketing workspace, with a help center, SLAs, automation and the Zia AI assistant on higher plans.
SleekFlow
Omnichannel messaging platform centred on the WhatsApp Business API, with a shared team inbox, AI agents, broadcast campaigns and a flow builder for automation.
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