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Zendesk: customer support software for Singapore SMEs

Help desk platform that turns email, chat, messaging and phone enquiries into tickets, with AI agents, a knowledge base and reporting on the Suite plans.

In short: Zendesk: From US$19 per agent/month, billed annually (US$25 billed monthly), 14 days free trial. Best for sMEs with a dedicated support team that expects to grow into multiple channels and more advanced routing over time.

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Pricing

PlanPriceBasis
Support TeamUS$19per agent/month, billed annually (US$25 billed monthly)
Suite TeamUS$55per agent/month, billed annually (US$69 billed monthly)
Suite ProfessionalUS$115per agent/month, billed annually (US$149 billed monthly)
Suite Enterprise + CopilotOn requesttalk to sales

As published on Zendesk's website, checked October 2026. Free trial: 14 days.

Key features

For Singapore businesses

Things to check

Grants

The Productivity Solutions Grant no longer accepts new applications; the EDGE Grant replaced it. We do not label products as grant-eligible. .

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