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Tidio: customer support software for Singapore SMEs

Live chat and ticketing tool for websites with the Lyro AI agent and a visual Flows builder, priced by the number of conversations rather than per agent.

In short: Tidio: From $0 per month, 50 billable conversations, 10 seats, with a free plan, 7 days free trial. Best for small e-commerce and service businesses that want website chat and basic AI answers without a per-seat bill.

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Pricing

PlanPriceBasis
Free$0per month, 50 billable conversations, 10 seats
Starter$24.17per month, 100 billable conversations
GrowthFrom $49.17per month, from 250 billable conversations
PlusFrom $300per month plus usage
PremiumOn requestcustom

As published on Tidio's website, checked October 2026. Free trial: 7 days.

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The Productivity Solutions Grant no longer accepts new applications; the EDGE Grant replaced it. We do not label products as grant-eligible. .

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Alternatives to Tidio

Zendesk

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Intercom

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Freshdesk

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Ticketing help desk with a shared inbox, customer portal and knowledge base, plus the Freddy AI Agent for automated answers.

respond.io

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Zoho Desk

From S$0 3 users

Help desk that brings email, social, chat and phone enquiries into one ticketing workspace, with a help center, SLAs, automation and the Zia AI assistant on higher plans.

SleekFlow

From From S$209 per month, billed yearly (S$259 billed monthly)

Omnichannel messaging platform centred on the WhatsApp Business API, with a shared team inbox, AI agents, broadcast campaigns and a flow builder for automation.

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