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Freshdesk: customer support software for Singapore SMEs

Ticketing help desk with a shared inbox, customer portal and knowledge base, plus the Freddy AI Agent for automated answers.

In short: Freshdesk: From $19 per agent/month, billed annually, 14 days free trial. Best for sMEs that mainly need solid email and portal ticketing at a moderate per-agent price.

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Pricing

PlanPriceBasis
Growth$19per agent/month, billed annually
Pro$55per agent/month, billed annually
Enterprise$89per agent/month, billed annually

As published on Freshworks's website, checked October 2026. Free trial: 14 days.

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The Productivity Solutions Grant no longer accepts new applications; the EDGE Grant replaced it. We do not label products as grant-eligible. .

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Alternatives to Freshdesk

Zendesk

From US$19 per agent/month, billed annually (US$25 billed monthly)

Help desk platform that turns email, chat, messaging and phone enquiries into tickets, with AI agents, a knowledge base and reporting on the Suite plans.

Intercom

From $29 per seat/month

Customer service platform built around its Fin AI agent, a website and in-app Messenger, a shared inbox with ticketing, and a help center.

Tidio

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Live chat and ticketing tool for websites with the Lyro AI agent and a visual Flows builder, priced by the number of conversations rather than per agent.

respond.io

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Conversation management platform that puts WhatsApp, Instagram, Facebook, TikTok, chat, email and calls into one inbox, with AI agents and workflow automation.

Zoho Desk

From S$0 3 users

Help desk that brings email, social, chat and phone enquiries into one ticketing workspace, with a help center, SLAs, automation and the Zia AI assistant on higher plans.

SleekFlow

From From S$209 per month, billed yearly (S$259 billed monthly)

Omnichannel messaging platform centred on the WhatsApp Business API, with a shared team inbox, AI agents, broadcast campaigns and a flow builder for automation.

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