Provider directory
respond.io: customer support software for Singapore SMEs
Conversation management platform that puts WhatsApp, Instagram, Facebook, TikTok, chat, email and calls into one inbox, with AI agents and workflow automation.
In short: respond.io: From US$79 per month billed yearly (US$99 billed monthly), 5 users, charged by monthly active contacts, 7 days free trial. Best for sMEs that serve customers mainly over WhatsApp and social messaging and want automation across those chats.
Pricing
| Plan | Price | Basis |
|---|---|---|
| Starter | US$79 | per month billed yearly (US$99 billed monthly), 5 users, charged by monthly active contacts |
| Growth | US$159 | per month billed yearly (US$199 billed monthly), 10 users |
| Advanced | US$279 | per month billed yearly (US$349 billed monthly), 10 users |
| Enterprise | On request | custom |
As published on respond.io's website, checked October 2026. Free trial: 7 days.
Key features
Things to check
- Prices in USD
- WhatsApp fees are paid to Meta separately on top of the subscription
- Extra users and contacts above plan limits cost extra
Grants
The Productivity Solutions Grant no longer accepts new applications; the EDGE Grant replaced it. We do not label products as grant-eligible. .
Alternatives to respond.io
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Freshdesk
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Tidio
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Zoho Desk
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SleekFlow
Omnichannel messaging platform centred on the WhatsApp Business API, with a shared team inbox, AI agents, broadcast campaigns and a flow builder for automation.
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