Provider directory

Customer support software for Singapore SMEs (2026)

Customer support software that Singapore small businesses use, with published prices and local features checked on each vendor's own site.

In short: 7 options compared. Free plans: Tidio, Zoho Desk. Prices shown in SGD: Zoho Desk, SleekFlow. PSG has closed, so check our grants guide for current support.

Not sure who to pick? Get free introductions

Service needed What do you need?

Name Work email

Company Phone Optional

When do you need it?Introductions wanted

Free for businesses. A concierge will contact you to confirm your needs before any introductions. Not sure what you need yet? That is fine, describe the problem. You can write in English or Chinese (中文).

Compared

Product	Price	Free plan	Singapore
Zendesk	From US$19 per agent/month, billed annually (US$25 billed monthly)	No	Singapore English regional site (zendesk.com/sg)
Intercom	From $29 per seat/month	No	None stated
Freshdesk	From $19 per agent/month, billed annually	No	None stated
Tidio	From $0 per month, 50 billable conversations, 10 seats	Yes	None stated
respond.io	From US$79 per month billed yearly (US$99 billed monthly), 5 users, charged by monthly active contacts	No	None stated
Zoho Desk	From S$0 3 users	Yes	Prices available in SGD
SleekFlow	From From S$209 per month, billed yearly (S$259 billed monthly)	No	Prices shown in SGD; Singapore listed among its locations

Products

Zendesk

From US$19 per agent/month, billed annually (US$25 billed monthly)

Help desk platform that turns email, chat, messaging and phone enquiries into tickets, with AI agents, a knowledge base and reporting on the Suite plans.

Best for: SMEs with a dedicated support team that expects to grow into multiple channels and more advanced routing over time.

Intercom

From $29 per seat/month

Customer service platform built around its Fin AI agent, a website and in-app Messenger, a shared inbox with ticketing, and a help center.

Best for: Online and software businesses that want an AI agent to answer most chats first and hand the rest to a small human team.

Freshdesk

From $19 per agent/month, billed annually

Ticketing help desk with a shared inbox, customer portal and knowledge base, plus the Freddy AI Agent for automated answers.

Best for: SMEs that mainly need solid email and portal ticketing at a moderate per-agent price.

Tidio

From $0 per month, 50 billable conversations, 10 seats

Live chat and ticketing tool for websites with the Lyro AI agent and a visual Flows builder, priced by the number of conversations rather than per agent.

Best for: Small e-commerce and service businesses that want website chat and basic AI answers without a per-seat bill.

respond.io

From US$79 per month billed yearly (US$99 billed monthly), 5 users, charged by monthly active contacts

Conversation management platform that puts WhatsApp, Instagram, Facebook, TikTok, chat, email and calls into one inbox, with AI agents and workflow automation.

Best for: SMEs that serve customers mainly over WhatsApp and social messaging and want automation across those chats.

Zoho Desk

From S$0 3 users

Help desk that brings email, social, chat and phone enquiries into one ticketing workspace, with a help center, SLAs, automation and the Zia AI assistant on higher plans.

Best for: Cost-conscious SMEs, especially those already on other Zoho apps, that want a full help desk with a free starting tier.

SleekFlow

From From S$209 per month, billed yearly (S$259 billed monthly)

Omnichannel messaging platform centred on the WhatsApp Business API, with a shared team inbox, AI agents, broadcast campaigns and a flow builder for automation.

Best for: Singapore SMEs that handle sales and support enquiries mainly through WhatsApp and want local SGD pricing.

Before you choose

Frequently asked questions

Which customer support software is best for a small business in Singapore?

It depends on your size, the tools you already use and the Singapore features you need. Compare published prices and local features on this page, run a trial with real data, and ask a concierge for introductions if you want help choosing or setting it up.

Can I use the PSG grant for customer support software?

The Productivity Solutions Grant no longer accepts new applications. The EDGE Grant replaced it from 30 September 2026. Check our grants guide for what applies now, and confirm any vendor claim on SMEs Go Digital.

Are these prices current?

They were checked on each vendor's website in October 2026 and are shown exactly as published, including currency and billing basis. Vendors change prices often, so confirm before you buy.

Listings are compiled from public Google Business Profiles and each company's own website, and are not paid placements. Ratings are Google's. Is this your company? Claim or update your listing.